Customer Service Basics

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Customer Service Basics is ideal for front desk people, to give confidence and skills to build results.

Code:

001

Duration:

1 Day

Location:

Held at various locations in Auckland, Wellington and Christchurch that will be confirmed when booking.

Dates:

Refer to Course Details page for specific dates.

Cost:
(NZ$ inc GST*)

$550 inc GST

* New Zealand Goods and Services Tax, current rate 15%

Content:

Customer Service Basics covers:

  • How to give great customer service

  • Control - Learn how to focus your personality and attitude

  • Answer the phone with enthusiasm

  • Up-sell quantities and additional products

  • Handle e-mail, phone, text and fax queries fast and with success.

  • Handling difficult and awkward customers

  • How to handle complaints

Selling Skills

  • Talk the customer's language

  • Listening skills and counter sales

  • Skill using benefits

  • Suggestions not Opinions

  • Ask questions to get decisions

  • How to use AIDA

Sales Planning

  • Better than Yesterday planning

  • Motivating yourself every day

Course includes handout workbooks, interactive exercises and videos with certificates on completion.

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